It is an implied term that, by booking and staying in one of our guest rooms or apartments, you agree and accept our terms and conditions stated below.
Limitation of Liability
Retrome shall not be liable for any direct or indirect damage that may arise as a consequence of the client's use of the apartment, including without limitation, damages, insurance, and losses because of fire, robbery or criminal behavior.
A pre-payment of 20% of the total cost of the online booking is required at the time of making the reservation with full payment of the balance due upon arrival. The cost of booking includes the accommodation charges and cleaning fee (unless stated differently).
If any fees are not received in accordance with the above paragraph, our bookings agent may cancel your booking and any payments already made will be forfeited.
The client, prior to vacating the premises, must settle all accommodation charges and any "extras" charges relating to use of telephones and any other ancillary services provided by Retrome directly or by arrangement with a third party.
Credit and Debit Cards Accepted
With the payment of the balance due at the Apartments, Retrome Accepts only Cash payment. The payment should be made on arrival. Payment at the hotels and B&B can be made in cash or Credit Card (VISA or MasterCard).
The credit card that you have used to book the apartment will be also used as a security deposit. No charges will be made under the conditions that:
If damage or disturbance to other guests has occurred, the cost to Retrome of the damage or disturbance that has occurred will be retained from the security deposit, and the remainder returned to the guest(s) in the party. If this cost exceeds the value of the deposit, the apartment provider reserves the right to charge the excess to the guest's (or guests') credit card(s).
Check-in & Check-out Time
Check-in is normally from 13:30 and check-out by 11:00. If there is a delay in vacating the apartment beyond the agreed time, a full day's rental may be charged to you. Any earlier check in time or check out time is entirely subject to request and may be arranged at the discretion of Retrome.
A Retrome front desk personnel will wait for you at the apartment, the hotel or the B&B in order to check you in at the time requested by you. In case that your time of arrival is later than 22:00 hours or you arrive later than expected, we ask you to email us or call our check in numbers and notify of your arrival status in order to avoid waiting time upon arrival. An extra fee for check-in time later than 22.00 will be charged according to the following late arrival time:
1. Arrival between 22.00 - 23.30: a surcharge of EUR 15.00
2. Arrival after 23.30: a surharge of EUR 25.00.
In order to cancel a reservation, please contact us as soon as possible by email, quoting your booking reference number.
If you need to cancel a booking urgently, within 48 hours, and it is outside of our office hours, then, we advise you to inform us directly using the contact details you'll find on the confirmation email.
Please note that the prepayment of 20% is non-refundable from the point 24 hours after the booking has been made, even in the case of force majeure.
Retrome reserves the right to cancel the booking if:
Retrome will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or the apartment provider is unable to perform the contractual obligations as a result of events beyond his reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
If Retrome receives serious complaints or any disputes arise, we reserve the right to terminate your stay without notice.
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request. However, we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. We will always endeavor to sell any apartments/room you no longer require but cannot guarantee this. In circumstances where the apartments cannot be sold, our cancellation policy will apply.
Only persons notified to our booking agent prior to arrival may occupy the apartment. You may not re-let/sublet the apartment to any other third party without our prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without our prior written approval. The apartment provider reserves the right to refuse admittance to the apartment if this condition is not complied with.
Retrome will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all-reasonable care of the apartment and its contents.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay, which has occurred due to the negligence, willful default or irresponsible behavior on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to RetRome, without delay.
You and your party agree to be considerate tenants and to take good care of the apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way, which would cause disturbance to those residents in neighboring apartments or properties.
Retrome reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use our booking websites, it is implied that any such third party accepts any such changes, and that any such third party undertakes to comply with any such changes.